144,000 Mercedes owners remembered why old analog gauges were so convenient

Mercedes recalls over 144,000 vehicles due to digital instrument cluster issues

Modern digital instrument clusters can display everything: from lap timers to augmented navigation graphics. However, there is one unwanted option that cannot be found in cars with old analog gauges — a complete loss of image. Unfortunately, for over 144,000 Mercedes owners, this is a real risk that has triggered a massive recall.

Which models are affected by the recall?

This is not an isolated case affecting only one rare AMG version with a complex gauge cluster. The recall covers a significant portion of the Mercedes model lineup, including C-Class sedans, E-Class models, CLE coupes and cabriolets, GLC crossovers, SL roadsters, the AMG GT, and various AMG versions. Simply put, if Mercedes sold it with a large digital display for the 2025-2026 model years, there is a high chance it is included in the recall.

The cause of the problem

According to NHTSA documents, the issue lies in the software of the infotainment system control unit. Under certain conditions, the system may initiate repeated reboots as part of a planned recovery protocol. During these reboots, the instrument cluster may temporarily stop displaying critical information, including speed and warning indicators.

This is not exactly the type of “blackout” that drivers want at 120 km/h with police nearby, or when they haven’t refueled in a long time and are unsure how much fuel is left in the tank.

Mercedes states that this software behavior was initially designed to improve system stability, but things obviously did not go according to plan. The company began implementing updated software as early as 2025, initially addressing the issue quietly through software campaigns and over-the-air updates.

The recall became inevitable

After discussions with regulators and an increase in complaints, Mercedes eventually converted the residual campaign into an official safety recall. The automaker reports receiving numerous field reports and warranty claims related to this issue, although, fortunately, no accidents or injuries have been reported so far.

Approximately 62% of affected vehicles had already received the software update remotely before the recall became official. They were the lucky ones. The remaining vehicles, however, cannot be repaired over the air and will require a visit to the dealer.

The largest share of affected vehicles comes from the GLC lineup, although the recall also includes low-volume AMG and Maybach models. Unsurprisingly, owners of W123s and 190Es are not worried about receiving a notification letter.

Full list of affected models

This case serves as a reminder that even the most modern technologies can have unexpected drawbacks. While digital instrument clusters offer numerous advantages, they also create new risks that did not exist in the era of analog gauges. On the other hand, the fact that Mercedes was able to fix most vehicles remotely demonstrates progress in the field of software updates, allowing for faster and more efficient resolution of such problems. Owners of affected models should contact their dealers for a free update to avoid potentially dangerous situations on the road.