by Problems with Returning Lucid Lease Vehicles
Although Lucid has managed to establish electric vehicle production, the company is facing difficulties in the less attractive aspects of the business – servicing lease agreements. Vehicle returns are accompanied by disputes over excessive, in the customers’ opinion, costs for “excessive wear and tear”.
Some customers receive bills for thousands of dollars for minimal defects. For example, $5800 for a missing plastic element under the wheel, a tiny paint chip, and light scuffing on a phone holder. Others pay $1825 for three almost imperceptible chips on the windshield.
Company’s Reaction
Lucid acknowledges the problem with the consistency of vehicle condition assessment standards upon return:
“We are aware of instances where our lease return standards were not applied consistently. We are collaborating with our banking partner to resolve disputes and sincerely apologize to those who have experienced inconvenience”
The wear and tear assessment process is complicated by the fact that the final decision is made by Bank of America through third parties. This creates additional links in communication between the customer and the manufacturer, which often leads to misunderstandings.
Some customers have already received compensation, especially those who underwent a pre-return inspection. However, many cases are still under review. Lucid is actively working to improve the process, but for now, potential lessees should consider the possible risks.
