by The owner of a Lucid electric vehicle explained on social media why he is abandoning the brand in favor of Acura.
According to him, the car itself is of high quality, but the service maintenance and interaction with the company leave much to be desired.
This case clearly demonstrates the difficulties faced by early adopters of new automotive brands.
Buying an innovative car might seem like a step into the future, until that future leaves you alone with problems at the service center. This is exactly what happened to a Lucid owner who received his electric vehicle in 2023. Not even a year had passed before he decided to switch to an Acura. While he liked the car itself, the experience of dealing with the manufacturer turned out to be far from ideal.
“You buy a Lucid — you get not just a stylish electric car, but a whole complex of impressions. Unfortunately, these impressions turned out to be… not up to par,” the former owner expressed in his emotional online post.
The publication on Reddit details the experience of interacting with the young automaker. The author reported that during the one-year lease, his car spent two months in repair. Among the problems were faulty windows, a jammed hood, audio system noise, issues with interior trim, unreliable phone connectivity, and “a complete disorganization of the company that can’t tell its right hand from its left.”
It creates the impression that different departments of the company do not interact with each other, and some representatives don’t even review the customer’s history before communication. As reported, one employee confirmed the possibility of buying out the leased vehicle, while another denied it. After an inquiry about the buyout, the owner was not informed but was instead offered to purchase another Lucid model.
A good car, but a failing company
Although any company can make mistakes, this client notes that no one inquired about the reasons for the early termination of the lease agreement. In his opinion, Lucid offers not just a vehicle, but a premium experience, which is currently only half realized.
On the positive side — the owner noted the high quality of the electric car itself. “The car? Excellent. Driving it is a real pleasure,” he said. Interestingly, instead of the Lucid, he chose the Acura ZDX model.
“The ZDX feels like a refined luxury version of the Honda Prologue,” explained the former Lucid owner. “It’s not as thrilling as the Lucid, but I’m willing to trade excitement for reliability, prompt service at a local dealership, guaranteed loaner cars, and insurance that costs half as much. Plus, the lease payment is only $300+ per month with no down payment.”
This case clearly illustrates the risks faced by the first buyers of cars from new brands. Similar problems can occur with any manufacturer, but it is the market pioneers who most often witness them.
